Natalie Morgan, portrayed by Melissa Joan Hart, is a writer and the voice behind the well-loved podcast, Holiday Love, which captivates audiences with real-life tales of holiday romance. Despite her reputation as a romance guru, Natalie has never actually lived through a romantic experience herself. As she gears up for a promotional tour for her latest book, she returns home to celebrate Christmas with her family and mark her parents’ 50th wedding anniversary. It is during this visit that she unexpectedly finds herself swept up in her own holiday romance when she crosses paths with Jack, a local firefighter played by Jason Priestley.